Shipping & Returns

Ella Leach Designs charges flat rate shipping fees for both Australian and international orders. Orders are sent out on Monday, Wednesday and Fridays and customers can choose from regular, registered and express post options. Prices are outlined below and are in Australian Dollars.

Australia

Regular - $7.95
Regular delivery is usually within a week, but reliant on Australia Post. No tracking number will be provided, and no responsibility is taken for lost parcels. Please see Conditions of Use for further details.

Registered - $11.95
Regular delivery is usually within a week, but reliant on Australia Post. Tracking number available. Please see Conditions of Use for further details.

Express - $17.95
Overnight delivery within eligible postcodes. Tracking number available. Please see the Conditions of Use for further details.

Outside Australia *

Regular - $15.95

Express - $29.95

* Please note that Ella Leach Designs is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.

Does Ella Leach Designs ship internationally?

Yes! Simply enter your details at the checkout and your shipping will be calculated accordingly.

May I return/exchange my purchase?

In compliance with the Trade Practices Act, you are entitled to a refund if the products you purchased are:

- faulty or damaged in transit
- significantly different to those shown or described to you
- not doing what they’re supposed to do

Any items that are faulty, were damaged in transit or were not as ordered can be returned within 7 days of purchase. Please contact us immediately via email to confirm whether your claim is eligible for a return or exchange. The customer takes full responsibility for the cost of returning the goods. All exchanges will incur the cost for re-shipping. If correct replacement item is out of stock, we will offer a refund or store credit. Please note there are no refunds on Sale items.

How will my purchase be delivered?

Ella Leach Designs takes the utmost care when packaging your goods, ensuring that they reach you in the same manner as they were sent. For more information please contact us at